Scope
This statement explains information handling on the ZSSF corporate website. Member registration, benefit claims, employer transactions, the mobile app and WhatsApp services operate through their respective applications. Read the notices provided by those services when using them.
Information you provide
Search terms and questions sent to the website assistant are processed to find relevant public information and respond to you. Feedback and whistleblowing forms store the details you submit in an encrypted website inbox. Feedback is accessible to CMS administrators; whistleblowing is restricted in the CMS to assigned reviewers. Infrastructure administrators may have server or database access. Contact details are optional, and choosing anonymous reporting excludes those fields. If you contact ZSSF by email, telephone or a linked service, the information you provide is used to address your enquiry. Do not include passwords, PINs, full identity documents or sensitive membership details in public search or chat.
Cookies and language preferences
The visitor counter sets a first-party cookie named zssf_visitor with a random browser identifier, lasting up to one year. It stores a hash of that identifier with visit dates to calculate visitor totals; the counter itself does not store IP addresses. Your English or Swahili preference is saved in browser local storage until you clear it. Public feedback and whistleblowing forms use session cookies to protect submissions. Administration uses session cookies for authorised CMS access. You can clear or block browser storage in your browser settings; this can reset preferences, affect counting or require a new sign-in.
Calculators and optional location
Public calculators do not require your name or member number. Calculator results are estimates and do not replace an official benefit assessment. If you choose to share your location with the assistant and allow it in your browser, coordinates are sent with your question to suggest a nearby ZSSF office. The assistant uses those coordinates for that response and does not save them in its session or database. You may decline location access and still receive general guidance.
Technical records and linked services
Website hosting and linked services may generate technical records such as IP addresses, browser details, request times and error logs. Following a portal, social-media or WhatsApp link takes you to that service. Some externally hosted images or logos may also cause your browser to connect to their provider. Those providers handle information under their own notices and settings.
Retention and your choices
Visitor-cookie expiry does not automatically remove previously recorded counter entries. For information about retention of an enquiry, technical record or service record, contact ZSSF. You can also ask what information is held about you, request correction, or ask about deletion and other available privacy options. Please describe your request without sending passwords or unnecessary identity details.
Keeping your information safe
Use official ZSSF links and keep account credentials private. Do not share an OTP or password with anyone through this website, the assistant or social media. Report suspected misuse or an unexpected request for sensitive information through the contact details below.
Privacy enquiries
For privacy questions or requests, email info@zssf.or.tz, call the toll-free number 0800 710 140, or visit ZSSF at Kilimani, Mnara wa Mbao, Zanzibar. Office hours: Monday–Friday, 8:00 am–4:00 pm; closed on Saturdays, Sundays and public holidays. This statement may be updated as website services change.
